shipping policy
SHIPPING
We ship throughout Canada and the United States.
Rates vary depending on distance, knowing that we are based in Montreal, Qc, Mile End.
SHIPPING COSTS
Fixed shipping costs are established as follows:
Pick-up at the studio: Free
Local (Montreal): $8
Quebec: $12
Other provinces of Canada: $15
United States: $30
Canadian Territories: $50
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Packages are shipped within 2 to 5 business days.
PICK UP AT THE STUDIO
If you wish to pick-up your order yourself, choose the “pick-up” option. We will then contact you to inform you of our availability and give you the pick-up address. This service is free. It is important to enter a valid email when completing the transaction.
SHIPPING
Online purchases are usually shipped by Purolator or Canada Post.
Once the order has been processed, you will receive a confirmation email including a link to the tracking number of your shipment.
For orders located within a 5km radius of the studio in Mile End, local delivery will be done by our team! No tracking number will therefore be sent.
PACKAGES LOST OR SENT TO THE WRONG ADDRESS
We are not responsible for packages lost or sent to the wrong address.
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If your package is returned to us by the shipping company, we will contact you to let you know and find a solution. Please note that in such a case, delivery costs are non-refundable, and the return will be at your expense.
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If your package is lost, please contact us by email at the following address: lolocarottestudio@gmail.com
PRODUCT AVAILABILITY
We do our best to ensure that each item is in stock, but an item may be unavailable for an indefinite period. Do not hesitate to write to us by email if you want an item that is unavailable and subject to time and prior payment, we can produce the item on demand.